IT Support Technician (French) | Remote within Portugal (Relocation Support)

You'll support a French fintech platform that automates accounting and finance for SMEs: real bugs, real data, real business owners waiting for answers. In French. What you'll actually do Take over escalated tickets, chats and video calls that L2 couldn't close Dig into application errors: reproduce, analyse, diagnose Check customer data directly in the database (MySQL) to catch errors at the source Work with Postman, Slack and the support team to get to the root cause Propose improvements to management based on the incidents you see Join the company's ongoing training and development programmes You're a fit if you have Fluent French (it's the whole point) English B2 (training is in English) Working knowledge of MySQL/SQL, Postman, Slack and MS Office Strong troubleshooting and ticket-handling skills Clear written and spoken communication, customer focus, willingness to learn What you get Remote work from Portugal (one on-site day per quarter at the Porto / Vila Nova de Gaia office) Paid training: 12 working days, 8h/day, in English, €185.60 net/week Health insurance from day one 12-month fixed-term contract; permanent contract for employment beyond 2 years 20 days holiday in year one (pro-rata), 22 days afterwards Schedule: 40h/week, Mon–Fri, rotating shifts between 08:00 and 17:30 Two pay options (monthly, 22 working days, gross): Option A: No housing, €1,318.34 total cash Base salary: €998.00 Christmas allowance: €83.17 Holiday allowance: €83.17 Meal allowance (€7/day): €154.00 Option B: With housing, €1,259.34 total package (€1,059.34 cash + €200 housing benefit) Base salary: €776.00 Christmas allowance: €64.67 Holiday allowance: €64.67 Meal allowance (€7/day): €154.00 Housing benefit-in-kind: €200.00 Why French speakers should apply Your language is the filter. Few people combine native-level French with SQL and API troubleshooting. You skip the crowd. Move to Portugal on a real job, with paid training and an optional housing package. Learn fintech from the inside: how accounting software breaks and how it gets fixed. Build technical skills (SQL, APIs, debugging) that carry over to QA, product, ops or engineering-adjacent roles. Ready to stop reading scripts and start solving more technical ones? Apply now.