Remote Customer Service Representative

Travel Navigator Co. is looking for a friendly, reliable individual to join our team as a Remote Customer Service Representative (Travel). In this role, you will be a main point of contact for our clients, answering questions and supporting them before, during, and after their trips. Key Responsibilities: Respond to client questions by phone, email, text, and online messaging platforms Assist clients with reservation updates, changes, and travel-related requests Provide clear information about bookings, travel documents, and trip details Communicate with suppliers to confirm details and resolve booking questions Make sure client booking information is accurate and complete Follow up with clients to ensure they have what they need before travel Keep organized records of client communication and reservations Help resolve concerns with patience and professionalism Follow company procedures and customer service standards Qualifications: Experience in customer service, hospitality, administration, or travel is helpful but not required Strong communication and active listening skills Patience, professionalism, and a helpful attitude Attention to detail and accuracy when managing information Comfortable using computers, web-based systems, and online communication tools Ability to work independently in a remote environment with reliable internet access Must be at least 18 years of age and authorized to work in your location What We Offer: Remote work environment Comprehensive onboarding and training resources Access to travel industry tools and supplier networks Ongoing learning and professional development opportunities Flexible scheduling based on business needs