German-Speaking Player Support for the Gaming Industry Wanted in Bulgaria

JC Recruiting has is partnering with a leading player in the gaming support sector, looking to recruit a German-speaking Player Support Representative to join a vibrant team in Sofia, Bulgaria, supporting well-known titles like League of Legends, VALORANT, Legends of Runeterra, and Teamfight Tactics. If you’re passionate about gaming and customer experience, this is a unique opportunity to combine your interests and your career — helping fellow gamers, solving in-game issues, and contributing to a positive player community. This is a fully on-site position in Sofia. Your Role Provide support via chat and ticketing to players experiencing technical, gameplay, or account-related issues Use a player-first approach to handle each case individually and empathetically Identify recurring issues and bugs, flagging them to the appropriate internal teams QUALIFICATIONS / REQUIREMENTS Native or fluent in German (C1+) and strong command of English (B2+ minimum) Strong communication and interpersonal skills Understanding of Player Support services or customer service principles Based in Sofia or willing to relocate BENEFITS Fully on-site position in Sofia, Bulgaria Full-time contract with fully paid in-office training Career development opportunities in the gaming and tech support industry Additional private health insurance Employee referral bonuses Access to over 50 employee benefits and services Supportive, inclusive, and international team culture Modern office environment in Sofia A role that lets you combine your passion for gaming with your career Language: German Employment Type: Full-time Requirements: Native or fluent in German (C1+) and strong command of English (B2+ minimum) Strong communication and interpersonal skills Understanding of Player Support services or customer service principles Based in Sofia or willing to relocate