English-Speaking AI Customer Support Specialist – Day Shift | Lisbon

JC Recruiting is partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies. This is a full-time, 40-hour-per-week position on the Day Shift, with working hours scheduled between 07:00 and 22:00, Monday to Sunday. Your Role Support customers across multiple communication channels Resolve billing, invoicing and account access enquiries Troubleshoot platform and product-related issues Guide customers on using products and features effectively Deliver timely, accurate and high-quality customer support QUALIFICATIONS / REQUIREMENTS Fluent English, written and spoken Strong interest in AI and new technologies Excellent communication and problem-solving skills Customer-focused and comfortable troubleshooting issues Previous customer service or technical support experience is an advantage Comfortable working in a fast-paced and technology-driven environment Availability to work Day Shifts scheduled between 07:00 and 22:00 BENEFITS Day Shift: working hours scheduled between 07:00 and 22:00 Competitive salary package + performance bonus Meal allowance Holiday and Christmas allowances Private health and dental insurance 22 days of annual leave Comprehensive initial training Professional development and career growth opportunities International working environment in Lisbon Opportunity to work closely with cutting-edge AI technology Accommodation provided Fantastic commission Language: English Employment Type: Full-time Requirements: Fluent English, written and spoken Strong interest in AI and new technologies Excellent communication and problem-solving skills Customer-focused and comfortable troubleshooting issues Previous customer service or technical support experience is an advantage Comfortable working in a fast-paced and technology-driven environment Availability to work Day Shifts scheduled between 07:00 and 22:00