Customer Support Agent – Business Payments Platform — Catalan

About the Role We are recruiting a Catalan-speaking Customer Support Agent to assist business customers using a digital payments and business technology platform. You will provide B2B support, respond to account and service enquiries, and help resolve technical and operational issues in Catalan and English. Key Responsibilities Provide personalised B2B support by phone, email and/or chat. Assist business customers with platform, account and service enquiries. Investigate technical and operational issues and provide practical solutions. Verify account-holder information in line with established procedures. Maintain accurate records and follow applicable policies and procedures. Deliver a consistently professional customer experience. Fluent or native-level Catalan and good English. Previous experience in paid campaign management. Experience in digital marketing and in a contact centre/customer service role in an AdTech environment. Familiarity with social media platforms and basic digital advertising. Strong communication and customer-service skills. Availability to work rotating shifts, including nights. Requirements Languages Catalan / English Salary €900–€950 gross/month (source salary: €930) Benefits €7.63 net meal allowance per working day; €65 complexity bonus. A Marketing-related degree is an advantage. Location & Work Arrangement On-site, Lisbon, Portugal Working Schedule Rotating shifts, Monday to Sunday, covering 24/7 operations including nights; two rotating days off. You can apply directly from here or send me your CV via email: mohammad.alireza@cbtalents.org