Dutch Speaking Customer Advisor (Hybrid)

Location: Lisbon, Portugal Language Requirements: Fluent Dutch and Professional English (B2+) Job Title: Dutch-Speaking Customer Support Advisor (Home Appliances & Consumer Electronics) Role Overview Are you looking to kickstart your career in one of Europe's most vibrant capitals while enjoying the flexibility of a hybrid work schedule? We are seeking enthusiastic Dutch-speaking Customer Support Advisors to join our international team in Lisbon. In this role, you will represent a globally recognized leader in home appliances and consumer electronics. Your mission will be to deliver outstanding support to Dutch-speaking customers, helping them resolve inquiries and ensuring a seamless brand experience. This position features a flexible hybrid work model alongside time in our modern Lisbon office, offering the ideal balance between professional independence and connection with your team. Work Model: Hybrid (2–3 days remote per week) Experience: No prior experience required (fully paid training provided) Key Responsibilities Customer Assistance: Manage incoming inquiries from Dutch-speaking customers via phone, email, and live chat in a professional, friendly, empathetic, and timely manner. Troubleshooting & Support: Assist customers with product inquiries, delivery scheduling, warranty questions, and troubleshooting common technical issues related to household appliances with patience and care. Case Management: Log and track customer interactions in our CRM system with absolute precision, ensuring accurate documentation and following up on open cases until resolution. Quality & Empathy: Maintain a high level of customer satisfaction through active listening, genuine empathy, and delivering clear, helpful solutions. Team Collaboration: Work closely with team leaders and colleagues—both in-office and virtually—to continuously improve service quality and hit team performance targets. What We Are Looking For Essential Qualifications: Language Skills: Fluent Dutch (written and spoken) to ensure clear client communication, with a solid, professional command of English (B2 level or higher) for internal communication and training. Tech & Hybrid Savvy: Comfortable navigating multiple screens, using basic software (MS Office), adapting to CRM tools, and self-managing effectively during remote workdays. Adaptability: Comfortable working in a structured environment with rotating shifts. Experience: Prior experience in customer service, call centers, or retail is a great bonus, but not mandatory. We value motivation, attitude, and eagerness to learn above all else! Core Competencies: Excellent verbal and written communication skills, with a polite, empathetic, patient, and customer-centric approach, backed by emotional intelligence and a problem-solving mindset. Working Hours & Shifts Schedule: Full-time (40 hours per week) , 8 hours per day, 5 days per week. Shift Window: Rotative shifts operating between 07:00 AM and 05:00 PM . Work Style: Hybrid setup —enjoy the best of both worlds with 2 to 3 days working remotely from home per week, combined with collaborative days in our state-of-the-art office in Lisbon. Compensation & Benefits Package Base Salary: €1,400 gross/month (paid 14 times/year, including Christmas and Summer holiday bonuses). Language Allowance: €150 net/month language allowance for utilizing your Dutch language skills. Performance Bonus: Up to €100/month monthly KPI bonus based on hitting realistic customer satisfaction and quality targets. Meal Allowance: €7 daily meal voucher (approx. €140–€150 net extra per month). Paid Onboarding: Fully paid, comprehensive initial training on product knowledge and customer management systems starting on day one. Career Growth: Real opportunities for internal promotion into Quality Assurance, Team Management, or Training roles. Relocation Support: Dedicated support for candidates moving from abroad (including assistance with local paperwork, NIF/NISS registration, and settling-in guidance) to ensure a smooth transition to Portugal.