Operations Assistant

We Are Hiring: Operations Assistant Hands of Hope Physical Therapy & Wellness | New York City, NY Location: On-Site (Multi-site coverage across NYC clinic locations) Schedule: Full-Time | Monday–Friday (9:00 AM–5:00 PM / 10:00 AM–6:00 PM) About the Opportunity Hands of Hope Physical Therapy & Wellness is seeking a dependable, detail-oriented, and proactive Operations Assistant to drive operational excellence across our New York City clinic network. In this role, you will serve as a key operational liaison—ensuring our facilities are fully functional, rent and payment workflows run seamlessly, and daily clinic coverage remains uninterrupted. If you are a hands-on problem-solver who excels in a fast-paced environment and enjoys moving between site locations to support clinical teams, we welcome your application. Core Responsibilities Facility Maintenance & Vendor Oversight: Inspect clinic locations regularly to identify facility, equipment, or supply needs. Coordinate directly with vendors and maintenance personnel to ensure rapid resolution of operational issues. Patient Payment Collection & Auditing: Travel to assigned clinic sites to retrieve copayments, coinsurance, and deductibles. Cross-reference collections against internal records, report discrepancies to accounting, and ensure secure funds handling. Lease & Administrative Management: Track rent schedule deadlines, assist in processing clinic lease payments, preserve accurate financial records, and maintain professional communications with landlords and property managers. Staffing & Coverage Coordination: Partner with management to quickly fill scheduling gaps resulting from unplanned absences or leaves, ensuring optimal clinic staffing levels at all times. Field Operations & Project Support: Travel across NYC clinic locations to execute urgent operational priorities, track task completion, and report regular progress updates to executive leadership. Qualifications & Essential Requirements Valid Driver's License (Required for regular travel between clinic locations). Proven track record of strong organizational, communication, and multi-tasking capabilities. Demonstrated ability to work autonomously, prioritize time-sensitive demands, and drive tasks to completion. High level of integrity, discretion, and accuracy when handling cash collections and sensitive information. Proficiency in Google Workspace or Microsoft Office (Excel, Word, Outlook). Preferred Qualifications Prior background in healthcare administration, field operations, office management, or facilities support. Familiarity with vendor management, scheduling systems, or patient payment auditing. Strong geographic knowledge of New York City boroughs and transit routes. What Makes You the Right Fit You are a resourceful, action-oriented professional who thrives on variety in your daily routine. You take pride in leaving every clinic location better than you found it, keeping workflows structured, and ensuring our clinical staff can focus entirely on delivering exceptional patient care.