German Speaking Customer Support Specialist

German Speaking Customer Support Specialist | Porto Job Description We are recruiting German-speaking Customer Support Specialists for an on-site position based in Porto, Portugal , delivering premium customer service for a leading international brand. In this role, you will be the direct point of contact for German-speaking customers, providing friendly, efficient assistance across multiple digital channels. You will troubleshoot service inquiries, assist with account and order management, and deliver outstanding customer experiences within a modern, multicultural office environment in the vibrant city of Porto. Your Role Deliver professional, empathetic customer care in German via phone, email, and live chat. Assist customers with account configurations, order processing, delivery tracking, billing, and returns. Diagnose customer issues accurately and guide users toward clear, sustainable resolutions. Maintain high service quality, response accuracy, and customer satisfaction (CSAT) scores. Accurately log customer interactions, case notes, and outcomes in internal CRM databases. Identify recurring issues or usability challenges and communicate them to team leads. Collaborate with peers and specialized escalation units to resolve complex cases promptly. Your Qualifications Native or near-native fluency in German (C1/C2 level) , both written and spoken. Solid command of English (B2 level or higher) for internal collaboration, training, and systems use. Strong interpersonal skills, empathy, and active listening abilities. Clear verbal communication and precise written grammar. Good digital literacy and the ability to multitask across several software tools and tabs. Previous experience in customer support, contact centers, hospitality, or retail is an advantage, but motivated entry-level candidates are welcome. Availability to work on-site in Porto across rotating operational schedules covering Monday through Sunday. The Offer Work Location: Modern office facilities in Porto, Portugal (full-time on-site). Work Schedule: 40 hours per week, 8-hour daily shifts on a rotating schedule from Monday to Sunday (with 2 scheduled rest days per week). Compensation & Benefits: Competitive monthly salary package, performance-based monthly bonuses, daily meal allowances on a prepaid card, and integrated holiday and Christmas allowances. Health & Wellness: Comprehensive private health insurance coverage from day one. Relocation Package: Full relocation assistance available for eligible candidates moving to Porto (including travel expense support and company accommodation options). Training & Development: Fully paid initial training program covering platform tools, products, and customer communication workflows. Workplace Culture: Dynamic, international environment with team activities, sports clubs, language classes, and clear internal career progression routes.