Customer Service and Sales Advisor RDCF1126

Customer Service & Sales Advisor – Larbert, Falkirk Salary: £26,520 basic, paid monthly, plus an uncapped bonus (current average around £350 a month, top performers up to £1,000 a month) Location: Larbert, Falkirk (on site) Contract: Permanent, full time, 40 hours a week Hours: 5 days out of 7, Monday to Sunday, between 8am and 9pm Start date: Monday 2 November Good with people and happy to sell when it genuinely helps? You'll join a contact centre in Larbert supporting one of the UK's best-known mobile networks. You'll take calls from pay-as-you-go customers who are having trouble topping up, fix the problem, and where it suits them, move them onto a flexible monthly plan. What you'll do Sort out pay-as-you-go top-up problems quickly and properly Ask the right questions to understand how each customer uses their phone Recommend a monthly plan where it's a better fit, and explain why Work across several systems while keeping the customer experience first Work towards sales and customer service targets Who we're looking for No minimum experience needed, but you'll be comfortable with sales and targets: retail, telesales, a phone shop, hospitality upselling or anything with a target all count Great customer service and a calm, patient manner Confident with technology and happy using multiple systems Resilient and curious Available to start on Monday 2 November What's on offer £26,520 basic salary plus an uncapped bonus Full paid training, a supported nesting period, then ongoing coaching Staff discounts on broadband, mobile and TV, including family and friends deals A permanent role, local to Larbert, Falkirk, Stenhousemuir, Denny, Grangemouth and Stirling The honest bit This is a fully on-site role, and the rota includes weekends and some evenings. Bonus figures are current averages, not a guarantee. Offers are subject to a DBS check, a credit check and references. The process is quick: a call with us, a short screening call, a role play, an online assessment, then an offer. We'll prepare you for every step.