Customer Service Agent - Italian Speaker

Location: Athens, Greece Work Model: Remote Schedule: 8 hours per day, 5 working days per week We are building a Italian-speaking team in Athens, and we want people who enjoy helping others. Start date: 26 October 2026. The team measures success by how well customers feel looked after, not only by how fast a case closes. You will adapt your tone to each person, from a short, friendly reply to a longer, step-by-step explanation. Your Responsibilities: Track your own quality scores and act on the feedback Keep case records accurate and up to date Stay calm and courteous with frustrated customers Keep customers informed about timescales and next steps Requirements: Fluent Italian Good English for internal tools and written documentation Comfortable learning new internal systems quickly Basic computer skills and confidence with web-based tools Ability to stay organised when handling several cases at once A quiet workspace and a reliable internet connection for remote work Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate) Everyone is welcome to apply, as we focus on skills and motivation. Apply below to get started.