Italian Speaking Customer Support Specialist

Italian Speaking Customer Support Specialist | Lisbon Job Description We are recruiting Italian-speaking Customer Support Specialists for an on-site position based in Lisbon, Portugal , delivering premium customer care across digital communication channels for a global consumer brand. In this role, you will act as the key touchpoint for Italian-speaking consumers, providing prompt assistance, resolving product and account inquiries, and delivering empathetic, first-class customer experiences within a collaborative and dynamic international environment. Your Role Deliver high-quality customer assistance in Italian via phone, email, and live messaging. Assist customers with inquiries concerning account settings, orders, billing, and platform navigation. Identify root causes of customer issues, diagnose basic technical glitches, and guide users toward clear, sustainable resolutions. Maintain high standards of customer satisfaction (CSAT) and adhere to established response and quality metrics. Record customer interactions, feedback, and resolutions accurately in CRM databases. Identify recurring issues or usability obstacles and proactively communicate them to team leads. Collaborate with peers and internal escalation units to resolve complex cases efficiently. Your Qualifications Native or near-native fluency in Italian (C1/C2 level) , both written and spoken. Good working knowledge of English (B2 level or higher) for internal communication, systems, and training. Customer-first mindset with strong active listening, empathy, and problem-solving abilities. Clear verbal communication and precise, grammatically sound written skills. Digital literacy and ease in navigating multiple browser tabs, tools, and databases simultaneously. Previous experience in customer support, contact centers, hospitality, or retail is an asset, but motivated entry-level candidates are welcome. Availability to work on-site in Lisbon on rotating operational schedules covering Monday through Sunday. The Offer Work Location: Modern office campus in Lisbon, Portugal (full-time on-site). Work Schedule: 40 hours per week, 8-hour daily shifts on a rotating schedule from Monday to Sunday (with 2 scheduled rest days per week). Compensation & Benefits: Competitive monthly base salary, performance-related monthly bonuses, daily meal allowance on a prepaid card, and integrated holiday and Christmas allowances. Health & Wellness: Comprehensive private health insurance coverage from day one. Relocation Package: Full relocation support available for eligible candidates moving to Lisbon (including travel reimbursement and company accommodation options). Training: Thorough, fully paid initial training program covering product knowledge, tools, and customer service standards. Workplace Culture: Vibrant, multicultural team environment with social activities, sports events, and clear avenues for internal career progression.