Travel Sales - CSR

We are looking for a Customer Service Representative – Travel Sales to join our team. The role is responsible for assisting customers with their travel-related needs, providing excellent customer service, and converting inquiries into successful bookings and sales. The ideal candidate has strong communication and sales skills, enjoys interacting with customers, and has a passion for travel and hospitality. Key Responsibilities Handle inbound customer inquiries through phone, email, chat, or other communication channels. Assist customers with flight, hotel, vacation package, and other travel-related bookings . Understand customer travel requirements and recommend appropriate products or services. Provide accurate information on fares, schedules, availability, policies, and travel packages. Convert customer inquiries into confirmed bookings and sales . Upsell and cross-sell additional travel products and services when appropriate. Process booking changes, cancellations, rebookings, and other travel-related requests. Resolve customer concerns professionally while maintaining a positive customer experience. Ensure accurate documentation and processing of customer transactions. Meet or exceed assigned sales, conversion, quality, and customer satisfaction targets . Follow company policies, travel guidelines, and standard operating procedures. Maintain accurate customer and booking information in the system. Qualifications At least 1 year of BPO/customer service experience , preferably with travel, airline, hotel, hospitality, or sales experience. Experience in Travel Sales, Airline, Travel Account, or Reservation processes is an advantage. Strong verbal and written English communication skills. Customer-focused with strong interpersonal and problem-solving skills. Comfortable handling sales conversations and meeting sales targets. Ability to multitask and navigate multiple systems while assisting customers. Willing to work on a shifting schedule, weekends, and holidays . Willing to work onsite , depending on business requirements.