Danish Customer Support in Sofia

Take the Next Step in Your Customer Support Career! Are you passionate about helping people, solving problems, and delivering outstanding service? Join an international team where communication, teamwork, and customer satisfaction are at the heart of everything you do. If you enjoy interacting with people and finding effective solutions, this is an excellent opportunity to develop your skills and grow professionally. Role Overview: As a Customer Support Specialist , you will assist customers with a wide range of inquiries, requests, and concerns related to accounts, products, and services. Through phone, email, live chat, and other communication channels, you will provide reliable information, resolve issues, and ensure a smooth and positive customer experience. Key Responsibilities: Provide professional and timely customer assistance through phone, email, live chat, and other available channels. Handle inquiries related to customer accounts, products, services, orders, and general requests. Identify customer needs and deliver clear, accurate, and effective solutions. Guide customers through company procedures, digital platforms, and available services. Address complaints and concerns with empathy, patience, and a solution-oriented mindset. Document customer interactions, requests, and resolutions accurately in internal systems. Identify complex or sensitive cases and escalate them to the appropriate teams when necessary. Collaborate with internal departments to ensure customer requests are resolved efficiently. Meet performance targets related to customer satisfaction, service quality, productivity, and response times. Maintain up-to-date knowledge of company products, services, policies, and procedures through continuous training. Contribute to a positive customer experience by delivering reliable, customer-focused support. Requirements: Language Skills: Fluent in Danish (C1/C2 level) and English (B2 level) Eligibility: EU citizenship or valid Bulgarian residency card Skills: Strong analytical, creative, and communication abilities Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field Why Join Us: Attractive Salary: Competitive compensation that values your skills Performance Bonus: Recognizing your achievements Meal Allowance: Covering your daily meals Transportation Support: Assisting with commuting costs Health & Life Insurance: Comprehensive protection for your well-being Relocation Package: Assistance to make your move smooth and stress-free Onsite Work: Engage and grow in a collaborative office environment Ready to take the next step? Apply today and be part of a team that values innovation and excellence!