Polish-Speaking Road Services Customer Care Specialist

Polish-Speaking Road Services Customer Care Specialist | Porto Job Description We are recruiting Polish-speaking Operations Customer Experts for an on-site role in Porto, Portugal , supporting a leading company specializing in road infrastructure management, toll collection, and transport operations across the Polish market. In this role, you will act as a key contact point for logistics companies, fleet managers, and commercial drivers, assisting with road usage regulations, toll services, revenue collection, and account administration. Your Role Act as the primary contact for commercial transport operators and drivers (vehicles over 3.5 tons). Provide customer care and operational support via phone and email in Polish and English. Assist clients with toll systems, service subscriptions, and account inquiries. Handle debt-related communications, balance settlements, and payment collections professionally. Advise customers on road usage policies, electronic toll regulations, and service offerings. Maintain up-to-date customer records and accurate case documentation in internal systems. Support overall operational targets and service delivery quality. Your Qualifications Native or near-native fluency in Polish (spoken and written). Good working proficiency in English . Previous experience in customer support, administration, or logistics/transportation services is an advantage. Strong communication, negotiation, and problem-solving skills. Discretion and professionalism when managing sensitive client and financial data. Comfortable navigating digital databases, internal CRM platforms, and office software. Ability to thrive in an active, dynamic, and target-oriented operational environment. The Offer Location: Modern office facilities in the Porto area with excellent public transport connections. Contract: Standard employment contract under local regulations, including full social security coverage. Compensation & Benefits: Competitive monthly salary package (options available with or without company-provided accommodation), daily meal allowance via meal card, and health insurance from day one. Annual Leave: 22 days of paid annual leave plus official local public holidays, with holiday and Christmas allowances integrated into monthly pay. Relocation Support: Optional company-provided accommodation available for eligible candidates moving to Porto. Training & Development: Fully paid initial professional training program and ongoing career support within an international workplace.