Accounts Payable

Job Summary: We are seeking an experienced and results-driven Team Lead to oversee daily operations, drive team performance, and ensure the achievement of key business objectives. The ideal candidate has at least 2 years of experience as a Team Lead in any line of business, preferably within the retail domain, and possesses strong leadership, coaching, and performance management skills. Key Responsibilities: Supervise and manage day-to-day team operations to ensure service level targets and KPIs are met Monitor individual and team performance through regular coaching, feedback, and performance reviews Drive productivity, quality, and customer satisfaction metrics Handle escalations and provide timely resolution to customer and operational issues Conduct team huddles, meetings, and performance calibrations Ensure adherence to company policies, processes, and compliance standards Identify training needs and support skill development within the team Prepare and present performance reports to management Foster a positive, collaborative, and high-performance team culture Qualifications: Undergraduate or Bachelor’s Degree holder (preferred) At least 2 years of experience as a Team Lead in any Line of Business Retail domain experience is an advantage Strong leadership, communication, and interpersonal skills Proven ability to manage KPIs, SLAs, and performance metrics Experience in handling escalations and driving team engagement Willing to work in shifting schedules, if required