Customer Support Representative - Portuguese Speaker (Remote)

Location: Athens, Greece Work Model: Remote Schedule: 8 hours per day, 5 working days per week Our Athens site runs a busy Portuguese service line, and we are looking for people who can keep up its standards. Start date: 24 November 2026. Most of your day is spent listening, understanding the issue and explaining the next step. The role rewards patience, clear language and a calm tone, even when someone is frustrated. Your Responsibilities: Keep case records accurate and up to date Recognise when a case needs escalating and hand it over with complete notes Keep customers informed about timescales and next steps Pass recurring issues to your team leader so they can be fixed at source Requirements: Fluent Portuguese Good English for internal tools and written documentation Ability to stay organised when handling several cases at once Patience and a helpful manner, even in difficult conversations Clear, professional written and spoken communication A quiet workspace and a reliable internet connection for remote work Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate) Questions before you apply? Ask in your application, and our team will answer them as soon as possible.