Customer Relationship Management (CRM) Manager – Real Estate

Customer Relationship Management (CRM) Manager – Real Estate Location: Quezon City Work Setup: On-site Employment Type: Full-time Job Summary We are looking for a Customer Relationship Management (CRM) Manager to oversee customer engagement and after-sales operations for a real estate company. The successful candidate will lead the CRM team in providing exceptional customer service, managing client concerns, billing inquiries, and ensuring a seamless ownership experience. Key Responsibilities Lead the CRM team in managing customer relationships and after-sales support. Handle customer inquiries, concerns, complaints, and service escalations. Oversee billing concerns, payment inquiries, account coordination, and documentation. Build and maintain strong relationships with property buyers and homeowners. Coordinate with Sales, Finance, Property Management, and other departments to resolve client concerns. Monitor customer satisfaction, service quality, and operational performance. Develop and implement customer engagement and retention initiatives. Prepare reports and analyze customer feedback to improve service delivery. Coach and mentor team members while ensuring compliance with company service standards. Qualifications Bachelor's Degree in Business Administration, Marketing, Real Estate Management, or any related field. Minimum of 5 years of managerial experience in CRM or Customer Service within the Real Estate industry. Must have experience working for a real estate developer or property company. Strong expertise in client relationship management, billing processes, customer service operations, and inquiry handling. Excellent leadership, communication, and stakeholder management skills. Proficient in CRM platforms and Microsoft Office applications.