Project Manager

Role Overview A growing technology services organization is looking for an experienced Project Manager to lead end-to-end delivery of Unified Communications (UC) and Telephony infrastructure projects. This role sits at the intersection of project management and technical communications, requiring hands-on familiarity with voice systems, telephony platforms, and contact center technologies. The successful candidate will be responsible for ensuring projects are delivered on time, within scope, and aligned with business objectives — coordinating across vendors, technical teams, and stakeholders. Key Responsibilities Manage full project lifecycle for Unified Communications and Telephony deployments, including voice infrastructure rollouts, contact center platform implementations, and related network upgrades. Develop and maintain detailed project plans covering scheduling, resource allocation, risk tracking, and milestone reporting. Coordinate with multiple vendors and third-party service providers to ensure timely delivery of hardware, software, and services. Oversee the installation, configuration, and go-live of networking equipment involved in UC environments — including switches, routers, gateways, firewalls, access points, and load balancers Manage both the physical layer (structured cabling, device installation) and the logical layer (software configuration, monitoring tool setup) of communications infrastructure. Track project progress against baseline plans and proactively flag risks, issues, or scope changes to relevant stakeholders Facilitate regular project status meetings, prepare reports, and maintain documentation throughout the project lifecycle. Support deployment activities across various site types including data centers, manufacturing facilities, and new office locations. Ensure project closure activities are completed, including handover documentation, post-implementation reviews, and lessons-learned capture. Required Qualifications Proven experience as a Project Manager in IT infrastructure or telecommunications environments. Demonstrated hands-on knowledge of Unified Communications systems, Telephony infrastructure, and/or Voice over IP (VoIP) deployments. Practical experience with contact center platforms — including but not limited to enterprise telephony solutions such as Avaya or cloud-based platforms such as Five9 Solid understanding of networking concepts and devices relevant to UC environments (e.g., switches, routers, firewalls, gateways, access points, leased lines, modems, load balancers). Experience managing multi-vendor projects and coordinating cross-functional delivery teams. Strong project scheduling and tracking skills, with experience using standard project management tools and methodologies. Ability to manage projects across multiple site types simultaneously (e.g., data centers, production/manufacturing sites, office builds) Excellent communication and stakeholder management skills — both written and verbal. Comfortable working in fast-paced, deadline-driven environments with shifting priorities. Preferred Qualifications PMP, PRINCE2, or equivalent project management certification. Experience working within managed services or system integrator environments. Familiarity with both physical and logical infrastructure management, including cabling standards and network monitoring tools. Background in supporting contact center transformation or telephony modernization projects.