Client Relations Manager (Real Estate)

Client Relations Manager (Real Estate) Location: Quezon City Work Setup: On-site Employment Type: Full-time Job Summary The Client Relations Manager is responsible for managing the overall client experience by ensuring prompt resolution of customer concerns, efficient handling of billing-related inquiries, and excellent after-sales support. This role plays a key part in maintaining long-term customer satisfaction and loyalty. Key Responsibilities Manage all client relations activities from turnover through after-sales support. Ensure prompt handling of customer inquiries, requests, complaints, and escalations. Supervise billing inquiries, payment concerns, and customer account-related issues. Coordinate with internal departments to resolve customer concerns efficiently. Monitor customer satisfaction and implement initiatives to improve service quality. Develop and maintain customer communication programs. Track customer service KPIs and prepare regular performance reports. Lead, coach, and develop the Client Relations team to achieve service excellence. Recommend process improvements to enhance customer experience. Qualifications Bachelor's Degree in Business Administration, Marketing, Real Estate Management, or a related discipline. At least 5 years of managerial experience in Client Relations or Customer Service within the Real Estate industry. Must come from a real estate developer or property management company. Strong knowledge of client management, customer service, billing coordination, and complaint resolution. Excellent interpersonal, negotiation, and leadership skills. Proficient in CRM systems and Microsoft Office applications.