German Speaking Customer Advisor (on-site)

Arrangement: 100% On-Site Position Location: City of Cape Town, Western Cape, South Africa (19 Hertzog Boulevard) Position Summary As a German-speaking Travel Customer Advisor , you will serve as the premier frontline contact for international passengers. You will deliver high-quality support via telephone, live webchat, and email correspondence. Your main focus involves taking care of new bookings, itinerary modifications, and cancellations, along with resolving problems proactively in a fast-paced international travel environment . Primary Responsibilities End-to-End Service: Deliver exemplary customer service standards across every communication avenue . Conflict & Issue Resolution: Practice active listening, diffuse customer concerns with a calm demeanor, and provide immediate solutions . Booking & Reservation Control: Verify customer data and meticulously process flight details and vacation itineraries . Dual-Language Clarity: Communicate intricate travel procedures and guidelines concisely in both German and English . High Efficiency Standards: Sustain high levels of speed, precision, and productivity when dealing with detailed inquiries . Candidate Profile & Qualifications Essential Requirements: Education Requirement: Minimum Matric / Grade 12 completion . Language Skillset: High fluency in both written and spoken German and English . Work Experience: 12+ months within global call centers OR the travel/airline industry. Background Clearance: Must possess a clear credit and criminal background . Key Attributes: Strong active listening, stress management, conflict handling , and time management. Work Schedule & Location Details Total Commitment: 40 hours per week (5 working days, 8 hours daily). Roster Pattern: Rotational shifts scheduled across Monday to Sunday . Operational Timeframe: Shifts rotated between 09:00 AM and 02:00 AM SAST . Workplace: 19 Hertzog Boulevard, Cape Town ( Strictly On-Site ). Compensation & Employee Perks Monthly Base Pay: R 20,000.00 per month . Late Shift Premium: Additional allowance for shifts extending past 07:00 PM . Transportation Support: Subsidized one-way shuttle service ( Company covers the subsidy , while the employee pays R315). Healthcare Provision (Choice of 1): Medical Aid Plan: Protects the individual employee. Medical Insurance Plan: Protects the employee along with up to 2 dependents . Retirement Planning: Pension Scheme: 5% overall pension contribution (Composed of 2.5% employer + 2.5% employee).