Customer Service Expert - Remote

Customer Service Expert – Phone Support (LATAM) Role Type: Contractor Location: Remote, LATAM Schedule: 4 × 5-hour shifts/week, up to 20 hours/week Role Overview micro1 is engaging Customer Service Experts to handle phone-based customer support tasks for US-based businesses. Your work will also contribute to AI training. No prior AI experience is required. Scope of Work Make and receive calls on behalf of customers. Handle appointments, reservations, scheduling, and confirmations. Communicate clearly with US-based businesses. Navigate phone menus and call-center systems. Document call outcomes accurately and confidentially. Manage consecutive calls while maintaining service quality. Required Skills Phone Calls English Communication Customer Service Scheduling Appointment Handling CAPTCHA Attention to Detail Preferred Qualifications Phone-based customer service or virtual assistance experience. Fluent, clear spoken English. Comfortable with outbound calls and automated phone systems. Reliable internet, quiet workspace, and quality headset. Able to work independently and meet shift requirements.