Customer Service Representative

Description The Customer Service Representative supports users by answering questions, solving problems, and ensuring a smooth experience with client's products. You will be the friendly voice and helping hand for customers, guiding them with patience and professionalism. Key Responsibilities Provide professional and efficient customer support for users. Handle inquiries, complaints, and requests with accuracy and empathy. Ensure compliance with company policies and client requirements. Maintain high standards of communication and service quality. Collaborate with team members to meet service level agreements and performance targets. Requirements Advanced communication skills in English and Spanish (B2+). Spoken and written. Ability to work flexible hours, including weekends and holidays, on rotating shifts. Previous customer service experience is preferred but not mandatory. Reliability, adaptability, and a customer-focused mindset. Work Schedule Monday to Sunday, 07:00–23:00 (rotating shifts) Two rotating days off per week Compensation & Benefits Base Salary Attendance Bonus. Complexity Bonus: Food allowance. For applications or inquiries , please contact me at juan.bosch@cbtalents.org