German-speaking Customer Support Representative | Remote in Greece

Location: Greece Work Model: Remote, Greece-based Employment Type: Full-time Language Requirement: German and English About The Role We are hiring a German-speaking Customer Support Representative to join an international customer service project based in Greece . In this role, you will support German-speaking customers through phone, email, and digital channels , assist with general inquiries, resolve customer concerns, and ensure a professional and positive customer experience. This is a remote position within Greece . Candidates may already be based in Greece or be open to relocating, with relocation support available. The role operates on rotating shifts, with occasional weekend coverage. Responsibilities Assist customers through phone, email, and digital support channels Respond to customer inquiries professionally and efficiently Provide accurate information and help resolve customer concerns Handle account-related questions, requests, and complaints Process changes, cancellations, and other customer requests Escalate complex cases when necessary Maintain a high standard of customer experience and service quality The original role covers German- and English-language support, account and reservation inquiries, complaints, cancellations, modifications, refunds, and partner support. Requirements Native-level or C1+ German B2+ English or higher Excellent written and verbal communication skills Comfortable using computers, Windows, and digital applications Strong multitasking and problem-solving abilities Customer-focused and solution-oriented mindset Previous customer service experience is not required Experience in customer service, contact centers, or hospitality is considered an advantage Able to work remotely from Greece The source specifically requires German at native/C1+ level and English B2+, while prior experience is optional. Interested candidates are welcome to apply by submitting their updated CV in English to shofia.aula@cbtalents.org