IT Manager

A healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user technology support. This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled tools. The ideal candidate has strong technical troubleshooting experience, leadership ability, and a practical understanding of healthcare technology environments. Key Responsibilities Manage IT help desk operations and support ticketing system Oversee hardware, software, systems, and user-support processes Support network, infrastructure, and endpoint performance Troubleshoot technical issues across departments Maintain IT documentation, system logs, and support procedures Coordinate with vendors for system updates, support, and technology services Track IT performance metrics, service levels, and recurring support issues Improve user experience through timely, professional technical support Identify opportunities to streamline IT workflows and reduce manual workload Maintain confidentiality and comply with healthcare privacy and security standards Perform additional IT-related duties as assigned Qualifications 2+ years of IT support, systems administration, or related technical experience Experience managing help desk or technical support environments Knowledge of networking, systems administration, endpoint support, and troubleshooting Experience using AI tools for IT troubleshooting, ticket routing, documentation, or workflow automation Ability to automate repetitive IT support processes Strong documentation, organization, and communication skills Ability to work effectively in a fast-paced, on-site healthcare environment Associate or bachelor's degree in Information Technology, Computer Science, or related field preferred HIPAA training/certification required