Technical Support Engineer

About the Company Our client is a global technology company headquartered in China, specializing in high-precision positioning, navigation, surveying, mapping, and automation solutions. With a strong international presence, the company provides advanced technologies and solutions across industries including geospatial, construction, agriculture, autonomous systems, robotics, and industrial applications . With a large global team and operations across multiple international markets, the company is continuing to expand and is looking for talented professionals to join its growing international organization. Job Description 1. Ensure the successful onboarding of new partners from both a hardware and software perspective. 2. Provide timely technical support and training on product needs and issues via email, phone, web conference and in person. 3. Develop and manage the relationship with resellers and clients, being responsible for their product updates and technical requests. 4. Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements. 5. Support sales functions as a technical expert/consultant for precision agriculture. 6. Develop and update training materials. Requirements 1. Bachelor's degree in engineering, preferably in precision agriculture applications. 2. Minimum of 3 years of effective experience in customer service/technical support or technical training in agriculture machinery, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying. 3. Fluency in Russian and professional level of English – written and oral – are mandatory. 4. Possess strong problem-solving skills and excellent analytical skills. 5. Presentation and public speaking skills, including training and technical demonstrations. 6. Comfort with learning new computer applications. Note: To be considered for this position, candidates must be Russian citizens, and already living and eligible to work in Russia.