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Airport Customer Service

  • Durban
  • Full-time

About the position

We are seeking a dedicated individual to provide exceptional customer service at the airport. The successful candidate will be responsible for assisting passengers with check-in procedures, baggage handling, and providing information about flight schedules and airport facilities. You will handle inquiries and resolve issues in a friendly and efficient manner, ensuring a positive travel experience for all customers. Key Responsibilities: Greet and assist passengers as they arrive at the airport. Facilitate the check-in process and provide guidance on boarding procedures. Manage baggage claims and assist with lost luggage inquiries. Provide accurate information regarding flight schedules, delays, and gate changes. Address customer complaints and feedback with professionalism and empathy. Collaborate with airline staff and other airport personnel to ensure smooth operations. Maintain a clean and organized work environment. Adhere to all safety and security protocols. Qualifications: Previous experience in customer service, preferably in the travel or hospitality industry. Strong communication skills and a friendly demeanor. Ability to work in a fast-paced environment and handle stressful situations calmly. Flexibility to work various shifts, including weekends and holidays. Proficiency in multiple languages is a plus. If you are passionate about providing outstanding service and enjoy working in a dynamic environment, we encourage you to apply.

Place of work

Talent Job Seeker
Durban
app.general.countries.South Africa

About the company

51-200 Personnel Services

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Fair Compensation

Fair pay and attractive terms

Onboarding

A Structured Start from Day One

A supportive team

Mutual Respect and Open Collaboration

Future Outlook

A Secure Job with Growth Opportunities

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