Swedish-Speaking Customer Experience Specialist – Remote & On-Site Opportunities

Are you fluent in Swedish and passionate about helping people? Looking for an exciting career opportunity in an international environment? Join a customer experience team supporting customers across e-commerce, travel, technology and other exciting industries! We are recruiting Swedish-speaking professionals for customer support positions in Athens, Thessaloniki and Chania, Greece . Depending on the role, remote and on-site opportunities may be available. About the Role As a Customer Support Specialist, you will be the first point of contact for Swedish-speaking customers and partners. You will assist with orders, deliveries, travel bookings, payments, claims and technical questions while ensuring a smooth and positive customer experience. You will receive comprehensive training and ongoing support to help you succeed in your role. Your Responsibilities Assist Swedish-speaking customers via phone, chat and email. Answer questions about orders, deliveries, returns, bookings, payments and accounts. Handle complaints, claims and refund requests according to established procedures. Troubleshoot issues related to products, devices, home appliances and online services. Escalate complex cases to specialised teams and follow up when necessary. Document customer interactions accurately in internal systems. Maintain high standards of service quality, compliance and customer satisfaction. Requirements Swedish proficiency at native level or C1. English proficiency at B2 level or above; some teams require C1. Excellent communication and active listening skills. A customer-oriented, empathetic and solution-focused approach. Good computer skills and the ability to work with multiple systems. Ability to multitask in a fast-paced environment. Previous customer service experience is an advantage but is not required for most positions. What We Offer Opportunities in Athens, Thessaloniki and Chania, Greece. Remote work options for selected positions. Relocation support for eligible candidates, depending on the position. Comprehensive initial training and ongoing professional development. An initial 8-month contract, with the possibility of extension. Fixed daytime or rotating shifts, depending on the team. Monday-to-Friday schedules, with occasional weekend shifts in some teams. Part-time opportunities may be available for selected positions. Additional team-specific benefits and opportunities for career growth. Interested in Joining Us? If you speak Swedish and are ready for a new professional challenge, we would love to hear from you! Please send your CV to betul.kapkapci@cbtalents.org .