Founding Forward-Deployed Engineer

About the Role Join an early-stage industrial AI team as its first engineering hire after the founders. You will work directly with enterprise field teams to turn real-world technician workflows and undocumented knowledge into useful AI-powered tools for critical infrastructure. What You'll Do Work alongside field technicians to identify process and knowledge gaps, then structure information for AI applications. Build practical integrations and retrieval-augmented generation pipelines connecting customer systems such as ServiceNow, SAP, Salesforce, and learning management platforms. Create evaluations using real-world data and partner with engineering to improve AI models and features. Own customer deployments from late-stage demonstrations and onboarding through production rollout and ongoing success. Share field feedback with the product team and support adoption and change management in large organizations. What We're Looking For One to five years of experience in forward-deployed, solutions, or implementation engineering, with hands-on software development and customer-facing deployment work. Experience deploying software for enterprise, industrial, energy, or defense customers, and taking deployments into production with measurable outcomes. Hands-on experience building integrations or data pipelines across multiple systems using APIs, webhooks, ETL, or enterprise platforms such as ServiceNow, SAP, ERP, or CMMS. Experience shipping LLM or RAG features into customer workflows and building evaluations to assess their performance. Technical degree or equivalent demonstrated record of shipping deployments; strong modern AI skills, including agentic or retrieval-based systems. Comfort working independently across customer delivery and early-stage product needs, and willingness to travel domestically about 25% of the time. Founding or early-stage experience with responsibility for customer deployments and commercial outcomes is valuable. Compensation & Benefits Base salary: $160,000 to $245,000 annually. Visa sponsorship is available. Location On-site in San Francisco, United States.