Digital Account Manager

Digital Account Manager We're looking for a Digital Account Manager to join our growing social media team. You'll manage a portfolio of social media accounts, including corporate and government clients, oversee content planning and campaign execution, and build strong client relationships. Beyond day-to-day account management, we're looking for someone who can think strategically, contribute to creative ideas and play an active role in new business pitches. You should be able to understand a brief, identify opportunities and work closely with our creative and strategy teams to turn insights into effective social media campaigns. What You'll Do Account & Project Management Own and manage assigned client accounts, ensuring projects and deliverables are completed on time, within scope and to a high standard. Act as the main point of contact for clients, building strong relationships and managing expectations through clear, proactive communication. Coordinate with internal creative and production teams to ensure smooth project delivery. Manage project timelines, deliverables, feedback and approval processes across multiple accounts. Proactively identify opportunities to improve account performance and grow existing client relationships. Oversee social media community management and ensure responses meet clients' service standards. Social Media Management Plan and oversee monthly content calendars across platforms including Facebook, Instagram, LinkedIn, TikTok and YouTube. Translate client briefs and campaign objectives into clear, actionable briefs for internal teams. Work closely with copywriters and designers to develop content pillars, editorial directions and engaging social media content. Contribute creative ideas and recommendations based on audience insights, platform trends and campaign objectives. Oversee content development, publishing schedules and quality control across assigned accounts. Stay updated on social media trends, platform developments and emerging technologies to identify new opportunities for clients. Strategy & Pitches Actively contribute to new business pitches, tenders and proposal development, from research and strategic planning to presentation. Conduct social media audits, competitor benchmarking, audience research and industry analysis to identify insights and opportunities. Collaborate with copywriters, strategists and creative teams to develop social media strategies, campaign concepts and content recommendations. Translate research findings and audience insights into actionable recommendations that inform creative direction and content strategy. Performance & Reporting Develop monthly and quarterly performance reports, highlighting key insights, learnings and actionable recommendations. Track campaign performance against agreed KPIs and identify opportunities for optimization. Use analytics tools such as Meta Business Suite and other relevant platforms to evaluate campaign effectiveness. Apply performance insights to refine content strategies and inform future editorial planning. What We're Looking For Minimum 4 years of digital or social media account management experience, preferably in a creative, social or digital agency. Experience working on new business pitches, tenders and social media strategy. Proven track record in independently managing client accounts, social media campaigns and project timelines. Strong project management and organizational skills, with the ability to manage multiple accounts and deadlines simultaneously. Excellent communication, presentation and interpersonal skills, with the confidence to present ideas, manage client expectations and push back constructively when necessary. Collaborative, proactive and resourceful, with the ability to work independently in a fast-paced agency environment. Experience with Singapore government or public-sector accounts is a plus. Experience in coordinating video production projects, including pre-production planning, filming and post-production workflows, is a plus. Familiarity with AI tools such as ChatGPT, Claude or Gemini for research, audits and ideation is a plus. Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each leave, past and expected remuneration. We regret to inform that only shortlisted candidates will be notified. By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf. EA Personnel Number: R24125484 (Adrian Chung) MOM EA License: 19C9782 Cultivar Asia Pte Ltd