Tech Support Specialist (Tier 1) with French

Tech Support Specialist (Tier 1) French Market Location: Lisbon, Portugal Start Dates: 6 and 15 of Jan 2026 Are you passionate about technology and solving customer challenges? Join a fast-growing SaaS platform that empowers businesses and accounting professionals to manage their financial operations with ease. We're looking for a French-speaking Tech Support Specialist (Tier 1) to provide exceptional technical assistance and ensure every user enjoys a seamless platform experience. Your Role Act as the first point of contact for customers via email, chat, or phone. Diagnose and resolve technical issues efficiently, escalating complex cases when needed. Help users navigate and optimize the platform to its full potential. Use your SQL knowledge to perform data checks, basic queries, and troubleshoot system-related issues. Collaborate with internal teams to enhance support quality and product performance. Maintain excellent communication and customer satisfaction standards. What Were Looking For Native-level French, with strong written and verbal communication skills. Intermediate English (B2 level) for collaboration with global teams. SQL knowledge is required. Tech-savvy and passionate about SaaS or financial technology. Strong analytical thinking and customer-oriented mindset. Prior experience in technical support or customer service is a plus. Compensation & Perks For Local Candidates: 1,251.84 EUR gross/month This all-inclusive package features: Base salary Holiday & Christmas bonuses Monthly food allowance For International Candidates: 1,050.00 EUR gross/month This all-inclusive package features: Competitive base salary Room allowance Holiday & Christmas bonuses ️Monthly food allowance Relocation Package We've Got You Covered! Moving abroad? We make it easy and stress-free: Airport pickup upon arrival Full administrative support (residency registration, banking setup, etc.) Reimbursement of your initial flight Annual return flight to your home country (EU residents only) 14 months of fully equipped company housing Welcome kit with essentials (towels, sheets, pillow, and more) Contract Details Contract Type: Temporary, with real potential for renewal and long-term employment Trial Period: 1 month On-site visits: Required at most once per quarter (1 day during client visits) Extra Perks Free Portuguese language courses Access to sports, cooking, and social activities Friendly, multicultural environment with career development opportunities ️ Hiring Process Application Review Online Language Assessment Interview with the Client Ready to take your tech career to the next level? Join one of Europes most dynamic SaaS support teams apply now and start your journey in Lisbon!