Customer Service (Ads Support) - English

Position: Customer Service (Ads Support) Language: English Location: Lisbon, Portugal Work Model: On-site, Rotational Shift Eligibility: EU Citizen or Valid Residency in Portugal The Role: You will be part of a team helping users successfully manage their advertising experience on our client's platform. You will work closely with colleagues to provide reactive support services through multiple channels, with a strong emphasis on troubleshooting, issue resolution, and delivering an excellent customer experience. Key Responsibilities: - Provide support to users by investigating and resolving issues related to advertisements, ad accounts, payments, account access, and platform functionality; - Assist users with understanding advertising policies, account requirements, and platform guidelines; - Troubleshoot technical issues affecting ad creation, publication, delivery, billing, or account performance, ensuring timely and accurate resolutions; - Guide users through platform features and processes, helping them navigate tools and resolve concerns independently when possible; - Deliver high-quality customer service that exceeds client expectations and consistently meets quality standards; - Provide clear, accurate, and customer-friendly solutions to a wide range of inquiries via email, chat, and phone support channels; - Escalate complex issues to specialized teams while ensuring proper case documentation and follow-up; - Achieve high levels of customer satisfaction through efficient case management and a strong focus on first-contact resolution. Requirements: - Fluent in English language - EU Citizen or Valid Residency in Portugal - Minimum 6 months of experience in digital marketing campaign, paid ads, etc. Benefits: - Paid training - Competitive salary - Private health and dental insurance - Relocation support provided from outside Portugal