Forward Deployed Engineer, Post-Sales

About the Role Join a customer-facing AI and machine learning team as a trusted technical advisor to enterprise customers. You will lead complex deployments of a data curation platform, helping customers build and operate infrastructure that supports model training. What You'll Do Own customer onboarding, deployment, and production rollout from initial planning through ongoing optimization. Build long-term relationships as the primary technical contact across enterprise and strategic accounts. Design secure, scalable workflows across compute, storage, networking, and distributed systems in cloud, on-premises, and hybrid environments. Translate ambiguous customer needs into concrete technical architectures and deployment plans. Partner with sales, engineering, and research teams to relay customer feedback and shape product direction. Support critical deployments through customer-site visits as needed. What We're Looking For 5 to 10 years of experience in a post-sales individual contributor role, such as forward deployed engineering, solutions engineering, implementation, or customer-facing machine learning engineering. Experience owning the enterprise post-sales lifecycle, including onboarding, deployment, optimization, and establishing processes or playbooks. Hands-on experience deploying software within enterprise infrastructure and working with distributed systems, data infrastructure, and on-premises or hybrid environments. Practical knowledge of machine learning and model training concepts, with hands-on experience in ML or model training workflows. Proficiency in Python and AWS, with familiarity across GCP, Azure, Kubernetes, data pipelines, and infrastructure-as-code. Strong customer-facing technical communication skills and experience turning unclear requirements into workable architecture. Comfort working in startup or high-ambiguity environments, with recent hands-on individual contributor experience. A technical degree or equivalent foundation in computer science or a related field. Compensation & Benefits Base salary range: $230,000 to $300,000 annually. Visa sponsorship is available. Location On-site in San Mateo, United States. Travel to customer sites may be required.