Customer Support Officer (Japanese Speaker)

Customer Support Officer (Japanese Speaker) Remote from Japan | 3-month training in Cyprus at start Freelance / B2B contract Monday to Friday, 08:00–17:00 or 09:00–18:00 JST The role We are hiring for an international Forex and CFD trading company. You will support Japanese-speaking clients throughout their trading journey, from opening their account to using the trading platform day to day. Start with 3 months in Cyprus, fully paid Your first 3 months take place in Cyprus for training, with flights and accommodation covered . After that, you return to Japan and work fully remotely from home. What you will do Help clients open and manage their trading accounts Answer client questions by email, phone and internal chat Make welcome calls and follow-ups Explain the company's trading platforms and services Handle back-office and account-related requests Help with technical issues, including MetaTrader troubleshooting Handle complaints professionally and quickly Work with internal teams to solve client issues Occasionally help with marketing translations and events What you bring Native Japanese Fluent English (B2 minimum) University or college degree Based in Japan Available for a 3-month training period in Cyprus Strong customer service and communication skills Comfortable with MS Office and CRM tools Call center experience is a plus What you get $2,000 per month 3 months in Cyprus with travel and accommodation paid Fully remote work from Japan after training An international, multicultural team Training and growth in the fast-moving trading industry Interested? Send your CV today and let's talk.