Customer Service Representative – Romanian & English

Join the customer service team of a leading international insurance company in Lisbon. In this role, you will assist Romanian-speaking customers and insurance brokers, providing clear information about insurance products and helping resolve enquiries in a professional and timely manner. Responsibilities Provide customer support in Romanian and English via phone and email. Answer questions about insurance products, policy terms and coverage. Assist customers with policy-related requests, including cancellations. Support insurance brokers by responding to their enquiries and directing them to the appropriate information. Handle customer requests efficiently and provide suitable solutions. Use digital tools and internal platforms to manage customer interactions. Follow established procedures and maintain high standards of customer service. Requirements Romanian at C2 level and English at B2 level or above. Previous experience in insurance customer service. Strong communication and interpersonal skills. Customer-oriented approach and professional attitude. Good problem-solving skills. Confidence using digital tools and multiple platforms. Ability to work in a dynamic, international environment. Location: Lisbon, Portugal Work model: On-site Schedule: Monday to Friday, rotating shifts between 07:30 and 20:00 Salary and Benefits €920 gross per month, paid in 14 installments per year (approximately €1,073 gross per month when averaged over 12 months). Meal allowance of €154 per month. Private health insurance from day one. 22 days of annual leave.