French-Speaking Customer Service Advisor - Guimarães, Portugal

We are looking for French-speaking Customer Service Advisors to join a growing energy project in Guimarães, Portugal. You will support customers with their enquiries, provide practical solutions and deliver a positive customer experience. This is a full-time, on-site position, with the possibility of working remotely after 3 to 4 months, subject to meeting performance targets. Candidates must already be residing in Portugal. Your responsibilities Handle inbound and outbound customer calls. Manage customer requests through back-office channels. Identify customer needs and provide appropriate advice and solutions. Handle complaints and objections professionally. Carry out sales-related activities according to the project's needs. Use different IT systems and digital tools to manage customer enquiries. What we are looking for Excellent written and spoken French, at C1 or C2 level. Good computer skills and confidence using digital tools. Strong communication and interpersonal skills. A proactive approach to solving problems and supporting customers. Availability to work full time with rotating shifts. Previous experience in customer service, customer support, call centres, sales or advisory roles is an advantage. Current residence in Portugal and the legal right to work in the country. Working hours 40 hours per week, 8 hours per day, with rotating shifts scheduled Monday to Saturday between 07:00 and 19:00. What we offer Gross monthly salary between €953 and €1,120, depending on experience. Guaranteed productivity bonus of €100 per month for the first 6 months. Meal allowance of approximately €126, paid in cash. Attendance bonus. Employment contract from the first day of training. Paid initial training. Opportunities for career development and progression. A modern working environment and a friendly team. Employee discounts and partnerships across banking, healthcare, sports and fashion. Possibility of remote work after 3 to 4 months, subject to performance. Please note that relocation support is not provided. Interested? Please send your CV in English to apply.