Portuguese-Speaking Customer Support Agent

Portuguese-Speaking Customer Support Agent Company: Cross Border Talents Location: Athens, Greece — On-site Language: Portuguese (C1 or above) English: B2 Schedule: Monday to Friday, shifts between 13:00 and 02:00 Relocation: Discuss available options with your recruiter About the Role Are you a Portuguese speaker with customer service experience and an interest in technology? Join our international team in Athens and help customers find effective solutions while building your professional skills. As a Customer Support Agent, you will handle customer inquiries, provide basic technical troubleshooting, and deliver a high-quality support experience. You will also have opportunities to develop your skills and progress into more specialized customer support. Key Responsibilities Handle inbound customer calls and email inquiries. Resolve service-related questions and provide basic technical troubleshooting. Build positive customer relationships and support customer retention. Identify relevant opportunities to recommend additional products or services. Maintain accurate customer records and follow established procedures. Develop expertise to support more specialized service requests over time. Requirements Portuguese proficiency at C1 level or above; native-level fluency is highly valued. English proficiency at B2 level for training and internal tools. At least one year of experience in customer care or technical support, ideally in the technology sector. Excellent verbal communication and problem-solving skills. A customer-focused attitude and willingness to learn. What We Offer An on-site role in Athens, Greece. A Monday-to-Friday schedule with shifts within the stated time window. Opportunities for professional development and progression into specialized support. The possibility of discussing remote or abroad arrangements with your recruiter, subject to different conditions. Interested in this opportunity? Apply now and send your CV in English to alima.zharmukhamed@cbtalents.org .