Dental Receptionist II Santa Monica

Receptionist II Pay Range: $24–$27/hour Patient Experience Welcome patients, answer phones promptly and professionally, and support patient check-in and checkout. Accurately collect and enter basic patient demographic and insurance information. Treatment Planning Present treatment plans, review estimated patient costs and financing options, and help patients schedule recommended treatment before leaving. Review outstanding patient balances, collect amounts due, and support achievement of office collection goals. Exception Reports and Other Insurance or Billing Tasks Review and resolve front-office exception reports and follow identified issues through completion. Any other tasks necessary Fill Schedule Confirm appointments and contact recall and unscheduled-treatment patients by phone, text, and email. Collect payments, provide receipts, and ensure required forms and information are complete before patients leave. Maintain all in office marketing supplies and materials Monitor the daily schedule for openings, opportunities, and issues and proactively work to keep provider schedules full. Daily Housekeeping Maintain a clean, organized, and fully stocked front desk, waiting room, and patient restroom. Check In / Check Out, Floors / Lights, Doors (throughout the office), Waiting Room, Restroom Complete all housekeeping forms front and back and upload Assist with mail, supplies, lab-case tracking Enforce all HIPAA, OSHA, attendance, dress code, name-badge, and other Company policies and standards. Leadership Support at least 5 new patients reviews a day, give consultation cards, and help in office marketing Support office events, recruiting referrals, and other front-office duties as assigned.