French-Speaking Customer Service Advisor – Guimarães

Location: Guimarães, Portugal Work Model: On-site initially, with potential remote work after 3–4 months Schedule: Full-time | 40 hours per week | Rotating shifts About the Role We are looking for a French-speaking Customer Service Advisor to join an international team in the energy sector in Guimarães, Portugal. This role offers an opportunity to develop your customer service skills in a dynamic environment, with potential career growth and remote work flexibility after the initial onsite period. Key Responsibilities Assist customers in French via phone and back-office channels Handle customer enquiries, requests, and complaints professionally Identify customer needs and provide appropriate solutions Support sales-related activities when required Maintain high customer service standards Use digital tools and systems to manage customer interactions Requirements Fluent French (C1/C2 level required) Good computer and digital skills Excellent communication and interpersonal skills Customer-focused and results-oriented mindset Previous experience in customer service, call centres, sales, or customer support is an advantage Flexibility to work rotating shifts Availability to work full-time, 40 hours per week Must already reside in Portugal (relocation assistance is not provided) What We Offer Employment contract from the first day of training Paid initial training Attractive salary package and attendance bonus Career development opportunities Modern office environment Potential to work remotely after 3–4 months, subject to performance Employee discounts and partner benefits Apply Send your updated CV in English to betul.kapkapci@cbtalents.org with the subject line French-Speaking Customer Service Advisor – Guimarães.