French Customer Support Advisor – Braga, Portugal (Hybrid)

French Customer Support Advisor – Braga, Portugal Location: Braga, Portugal Work Model: Hybrid Schedule: Monday–Friday, rotational shifts between 07:00–18:00 Days Off: Saturday and Sunday Eligibility Requirements C2/native-level French is mandatory. Candidates must already reside in Portugal and live within 50 km of the Braga office . Only EU citizens or candidates with valid Portuguese residency and work authorization are eligible. No visa sponsorship, relocation support, or accommodation provided. Previous contact centre or customer service experience is an advantage. Salary & Benefits Base salary: €930 gross/month × 14 salaries Performance bonus: €85/month × 12 Welcome bonus: €2,000 , paid in 12 monthly instalments during the first year Meal allowance: €7.63 per working day Medical insurance Additional company benefits and perks Key Responsibilities Assist customers with questions about the application's features, functionality, and user experience. Provide customer support primarily through inbound calls. Support account creation, account management, and balance-related enquiries. Explain the application's features and services clearly. Troubleshoot customer issues and escalate complex cases when necessary. Deliver professional, empathetic, and customer-focused support. Maintain accurate records of customer interactions in line with internal procedures and quality standards. Requirements Excellent active listening skills and strong verbal and written communication. Ability to explain complex information in a simple, easy-to-understand way. Strong multitasking, resilience, and adaptability. Customer-focused mindset and commitment to excellent service. Collaborative team player who can work effectively under pressure. Apply Now Send your CV to dylan.nyamande@cbtalents.org LinkedIn: https://www.linkedin.com/in/dylan- デ-a78965140/