French-speaking Customer Support Agent – Remote - Greece

Location: Remote (first week of onboarding on-site in Athens, Greece) Work Model: Remote Schedule: Rotating shifts About the Role We are looking for a French-speaking Customer Support Agent to join an international team working remotely. You will support customers of a leading global financial services brand via phone, chat and email, helping them with a wide range of card-related queries. You will start with frontline support (phone and chat in French) and gradually expand into back-office tasks such as email and social media support. Key Responsibilities Provide support for financial products and services via phone, chat and email Handle common inquiries such as lost or stolen cards, card benefits, rejected purchases and balance checks Start with frontline support (phone or chat in French), then move on to back-office tasks including email support, inbound communication and social media support Log and track all customer interactions accurately in the CRM system Work efficiently with approx. 10 client tools, handling 10-20 cases per day Meet quality and performance targets (service level, handling time, customer satisfaction) Requirements Native-level or C1 French B1 English (needed for training and client tools) Minimum 2 years of experience in a call center environment Experience in financial services support is a strong advantage Advanced written communication skills Good PC skills and strong multitasking ability Availability for rotating shifts, including some weekends and nights What We Offer 8-month contract 2-week onboarding (first week on-site in Athens) Relocation support Performance-based productivity bonus Salary increases over time Remote work with the flexibility to work from your preferred location Multicultural environment with career growth Apply Send your updated CV in English to betul.kapkapci@cbtalents.org with the subject line French-speaking Customer Support Agent – Remote- Greece