French Gaming Customer Support Specialist – Relocate from France to Lisbon

Still in France? This role is in Lisbon, Portugal and the move is paid for. €1,059 per month (gross). Where this job is To be clear before you read on: the job is in Lisbon, Portugal, not in France. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people. What the move covers permanent accomodation provided - check project files in drive What you'll earn in Portugal €1,059 per month (gross) Note how the two figures work: the lower one already has accommodation deducted, because the company provides the room. You are not comparing a lower salary — you are comparing a salary with rent already paid. On top of the salary Private Health Cover Meal Allowance The role CloserHire is partnering with a leading global customer experience company to recruit French-speaking Customer Support Specialists for an exciting gaming project based in Lisbon, Portugal. If you’re passionate about gaming and technology and enjoy helping others, this is an excellent opportunity to join an international team supporting players around the world. You’ll assist customers with technical issues, account management, and product-related inquiries while delivering an outstanding support experience across multiple communication channels. Day to day that means provide customer support via phone, email, and chat in French and English, assist players with account management, login, and payment-related inquiries, troubleshoot technical issues involving gaming consoles, software, and connected devices, guide customers through product setup, installation, synchronization, and troubleshooting, provide information and assistance before and after product purchases, accurately document customer interactions and follow internal support procedures, and escalate complex cases when necessary while ensuring timely follow-up. What you need Flexibility to work rotating schedules within business operating hours Positive attitude, team spirit, and willingness to learn Ability to multitask and remain organized in a fast-paced environment Comfortable using multiple digital tools and support systems Customer service experience is an advantage but not mandatory Excellent communication and problem-solving skills Passion for gaming, technology, and consumer electronics The rest of the package You also get office-based position in Lisbon, Portugal, comprehensive paid onboarding and product training, relocation support, including accommodation for candidates moving from abroad, private health insurance from the first day of employment Meal allowance, stable full-time employment with rotating weekday shifts, international and multicultural working environment, career development opportunities within a global organization, and modern office facilities and ongoing learning programs. Living in Portugal Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. How the move actually works Apply with your CV — we reply either way A 30-minute call with us, in your own language, to talk the move through honestly Interview with the company Offer, then we handle paperwork, flights and your first weeks in Portugal From applying to your first day on the ground is usually about five weeks. CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.