German-speaking Customer Service Agent – Remote from Greece

Join an international team supporting customers of a leading telecommunications provider in German. You will work remotely from Greece, as part of a team based in Athens. Responsibilities: - Answer inbound calls and emails about mobile and fibre internet services - Help customers with invoices, payments, orders, roaming and connection issues - Offer additional services and contract renewals (cross-selling and upselling) - Handle retention calls and help customers stay with the service - Document customer interactions accurately Schedule: Monday to Friday, rotating shifts between 08:00 and 00:00, with occasional weekend shifts. No night shifts. What we offer: - €1,300 gross per month - Sales bonus of up to €900 gross per quarter - Productivity bonus of up to €240 - Relocation support to Greece - Flight ticket home for every 6 months of tenure - 8-month contract with possible extension Requirements: - Native or C1-level German - B2-level English for training and internal communication - Experience in customer service, technical support or sales is a strong plus - Good computer skills and familiarity with mobile devices - Right to work in the EU