German Speaking Customer Advisor (Remote in Portugal)

Salary: EUR 1,100 gross / month (paid 14x annually) + EUR 7.63 net daily meal allowance Job Title: German-Speaking Customer Advisor – Healthcare / Diabetes Care Location: Remote (Portugal-based residents only) Contract Type: Full-Time (5 days / week, 8 hours / day on 24/7 rotative shifts) Language Requirements: Professional fluency in German (C1/Native level) alongside professional proficiency (B2) in English Position Overview Our organization is currently scaling its specialized healthcare support division focused on diabetes management solutions across Europe. We are seeking a customer-centric professional to serve as a German-Speaking Customer Advisor. In this capacity, you will act as the vital communication bridge between patients, medical technology, and support infrastructure, ensuring exceptional care delivery from a remote home office setting anywhere in Portugal. In this role, you will combine empathy and technical aptitude to empower patients managing chronic conditions while building a rewarding, stable career in a supportive multinational environment. Core Responsibilities & Scope of Work Client Interaction: Deliver professional, clear, and reassuring guidance to clients navigating complex diabetes care technology, blood glucose monitoring devices, and therapeutic supplies. Inquiry Resolution: Efficiently process inbound inquiries across multiple channels (calls, emails, chat), execute technical troubleshooting for medical hardware and software, and maintain structured customer accounts. Compliance & Standards: Adhere strictly to institutional guidelines, medical data privacy laws (GDPR), and internal quality metrics to guarantee the highest standards of safety and service. Continuous Improvement: Participate actively in ongoing coaching sessions, feedback loops, and quality reviews to optimize service delivery and patient satisfaction ratings. Candidate Specifications & Qualifications Must-Haves: Linguistic Competence: Professional fluency in German (C1/Native level) for seamless client communications, alongside professional proficiency (B2) in English for internal systems and training. Geographical Mandate: Mandatory legal residency and physical presence in Portugal for contract compliance and home setup. Behavioral Competencies: High emotional intelligence, exceptional patience, resilience, active listening, and refined problem-solving skills when handling sensitive health inquiries. Technical Readiness: Familiarity with digital customer support environments, CRM tools, and a quiet home workspace equipped with a stable, high-speed internet connection. Complete Financial & Benefits Package Guaranteed Earnings: Competitive base pay of EUR 1,100 gross paid 14 times per year (incorporating holiday and Christmas allowances). Meal Subsidy: EUR 7.63 net per working day loaded onto a corporate meal card. Company-Provided Equipment: Full remote work hardware kit (laptop, peripherals, headset) shipped directly to your residence by the employer. Professional Development: Structured corporate career pathways, internal mobility programs into leadership or QA, and continuous paid skill training. Workplace Environment: A collaborative, multicultural, and inclusive remote structure centered around employee wellbeing, continuous support, and shared success.