Italian-Speaking Customer Support Advisor – Porto, Portugal

Move to Porto and get paid properly for your Italian. 1000€ x 14 + 100€ Complexity Bonus paid. What the job actually involves Day to day you will be provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management and high-quality support. Deliver troubleshooting and technical support for medical devices and accessories. Assist customers with product usage across multiple channels (calls, email, chat, SMS). Manage order intake, renewals, and related documentation in compliance with procedures. Apply active listening, empathy, and professionalism in sensitive or challenging situations. Follow defined scripts and procedures to ensure compliance with regulatory and safety standards. What you'll earn 1000€ x 14 + 100€ Complexity Bonus paid Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is therefore well above monthly × 12, which is worth doing the maths on before you compare it to an offer at home. What's included The package covers full-time role, on-site in Porto. Paid initial training and continuous support. Private health and life insurance from day one. Meal allowance and additional employee benefits. Modern office facilities with a multicultural and supportive work environment. Career development opportunities within an international company. Who this suits European markets simultaneously. Previous experience in customer service, healthcare, or technical support is an advantage. Knowledge of diabetes care or medical devices is a plus. Excellent communication and problem-solving skills. Strong ability to manage large volumes of information and documentation. Organised, detail-oriented, and capable of prioritising tasks effectively. Stress management skills and ability to remain calm in urgent or challenging cases. Active listening and empathy to resolve customer concerns English skills (C1). Ability to support multiple Italian (C1+) and strong Fluent Getting you there To help you make the move: accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary. Inside, portugal - only available if candidates are coming directly from a competitor Health, insurance since day 1 for small amount, free after 6 months, notes: "Monday to Sunday - 24/7 (Rotative shifts) Days, off - 2 Rotative days Night, and shift (22:00 to 07:00) – The night shift team is quite small, so each agent may only be required to cover this schedule occasionally during the month. Nevertheless, candidates must be aware of and comfortable with a 24/7 work rotation. Welcome bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment. Living in Portugal Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport. Next steps Send us your CV and we will come back to you either way A relaxed 30-minute conversation with us to check the role genuinely fits The company's own interview stage Offer and contract — we stay involved through paperwork and arrival Expect roughly five weeks between applying and your first day in country. CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.