Fashion Retail Customer Support (Italian Market)

Location: Lisbon, Portugal Languages: Italian (mandatory) + English Schedule: Monday–Friday, 08:00–17:00 Employment: Full-time About the Role Combine your language skills with your interest in fashion and e-commerce! We're looking for an Italian-speaking Customer Support Specialist with English proficiency to support customers of a leading fashion retail brand. You'll help shoppers with everyday requests related to orders, deliveries, returns, refunds, and exchanges, ensuring a smooth and positive customer experience. This is an excellent opportunity to join an international retail environment, develop your customer service skills, and work with a well-established fashion brand in Lisbon. No fashion industry experience is required — a customer-oriented mindset, good communication skills, and a willingness to learn are what matter most. What You'll Be Doing As a Customer Support Specialist, you'll help customers enjoy a seamless shopping experience by: Assisting with order tracking, delivery updates, and shipping inquiries Managing questions related to returns, refunds, and exchanges Providing information about products, availability, and order status Resolving everyday post-purchase issues in a friendly and professional manner Communicating with customers in Italian and using English as required Maintaining high customer satisfaction and following established brand standards Why Join This Opportunity? Fashion & e-commerce: Gain experience in the international fashion retail industry Structured responsibilities: Handle clear, process-driven customer requests without complex technical troubleshooting Weekday schedule: Enjoy a consistent Monday-to-Friday routine, with no weekend shifts Performance rewards: Earn an additional monthly bonus based on performance International environment: Work with a multicultural team in Lisbon Career development: Build valuable customer experience skills and explore future opportunities in retail and e-commerce Your Compensation Package Base Salary: €1,200 gross/month, paid 14 times per year Performance Bonus: €150 gross/month, paid 12 times per year The performance bonus is additional to your base salary and depends on the applicable performance criteria. Working Schedule Monday to Friday 08:00–17:00 Weekends off Enjoy a predictable weekday routine that makes it easier to plan your personal life outside work. Who We're Looking For Fluent Italian speaker — mandatory Good command of English Strong communication and customer service skills Customer-oriented, patient, and solution-focused Comfortable following structured processes and guidelines Interest in fashion, retail, or e-commerce is an advantage Motivated to learn and grow in an international working environment Previous customer support experience is an advantage, but candidates with the right language skills and attitude are encouraged to apply. Why Lisbon? Lisbon offers an international atmosphere, a vibrant lifestyle, and the opportunity to gain professional experience in a multicultural environment while developing your career in customer experience. If you speak Italian and English and enjoy helping people, this could be your next step into the world of fashion e-commerce. Ready to take the next step? Apply today and start your customer support journey in Lisbon!