Technical Support Specialist

About the job We are looking for a Technical Support Specialist to join a leading technology company and provide first-line IT and network support to its users and infrastructure. Job Details Location: Remote (Egypt) Employment Type: Full-time Interview: Online Start Date: Immediate Requirements Bachelor's degree in Computer Science, IT, Network Engineering, or a related field Up to 1 year of experience in technical support, network operations, or IT infrastructure (fresh graduates with strong fundamentals are welcome) Solid networking fundamentals: TCP/IP, IPv4 addressing, subnetting, DNS, DHCP, VLANs, NAT, and VPN Working knowledge of switches, routers, firewalls, wireless access points, and structured cabling Hands-on troubleshooting of Windows and macOS devices, Microsoft 365, printers, peripherals, and connectivity issues Familiarity with Windows Server, Active Directory, Microsoft Entra ID, user permissions, and MFA Practical use of diagnostic tools: ping, tracert, nslookup, ipconfig/ifconfig, and PowerShell Experience with ticketing and monitoring systems, incident prioritization, and escalation Strong analytical and problem-solving skills with excellent attention to detail Professional communication and customer-service skills Nice to Have CompTIA Network+, Cisco CCNA, or Microsoft Fundamentals certifications Basic Linux administration, virtualization, storage, and backup knowledge