About the position
Responsibilities Live Monitoring: Continuously track agent activity through the workforce management system, observing login/logout times, call duration, breaks, and current status against their scheduled plan. Alerting and Escalation: Trigger notifications when agents deviate significantly from their schedule, including long breaks, excessive time on hold, or unexpected absences, and escalate issues to supervisors as needed. Real-time Adjustments: Proactively make adjustments to agent schedules based on live call volume fluctuations, such as re-assigning tasks, extending breaks, or bringing in additional agents to handle surges.Forward cv to; smithholdingspty26@gmail.com
About the company
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Fair Compensation
Fair pay and attractive terms
Onboarding
A Structured Start from Day One
A supportive team
Mutual Respect and Open Collaboration
Future Outlook
A Secure Job with Growth Opportunities
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