Customer Experience Specialist – Dutch Speaker

CloserHire is partnering with a leading global customer experience provider to recruit Dutch-speaking Customer Support Specialists for an on-site role in Lisbon. In this position, you will support a premium consumer brand, delivering a high-quality and personalized customer experience across multiple channels. You will act as a brand ambassador, ensuring every interaction builds trust, engagement, and long-term customer loyalty. Your Role: Provide support via phone, email, and chat, ensuring a professional and personalized customer experience Handle both inbound and outbound contacts, understanding customer needs and providing tailored solutions Deliver high-quality service with a strong focus on first contact resolution Act as a brand ambassador, representing products and services with confidence and expertise Assist customers with orders, product inquiries, and account-related topics Identify opportunities for customer retention and upselling, based on customer preferences Maintain accurate records and follow internal processes to ensure service excellence Requirements: Fluent Dutch (C1/C2) with good English skills Previous experience in customer service or contact center roles is an advantage Strong communication and interpersonal skills Customer-focused mindset with attention to detail Comfortable working with digital tools and multiple systems Ability to handle both service and sales-oriented conversations Team player with adaptability in a fast-paced environment Interest in premium products and customer experience The Offer: Full-time on-site position in Lisbon 40 hours per week with rotational shifts: Monday to Sunday between 07:00 – 19:00 Paid training (approximately 11 working days, 8 hours per day) Training compensation upon successful completion Health insurance from day one 22 days of paid annual leave + Portuguese public holidays Modern office environment with good transport connections International and multicultural team Career growth opportunities within a global organization