German-speaking Business Travel Advisor

CloserHire is collaborating with one of the worldwide leading BPO companies for their key location in Bulgaria. We are looking to strengthen their German-speaking Operation with Business Travel Advisors for a giant American Travel Provider. This is a hybrid role based in Sofia and there are day shift and night shift options. Your Role Deliver high-touch customer care to business travelers embarking on worldwide travel Find solutions for flight, hotels, train-travel and beyond before and during their business trips Utilize voice and e-mail channels for customer assistance Be extremely polite and professional to high-level customers, representing the organization formidably Functional understanding of different operating systems and platforms Your Qualifications Based in Sofia or willingness to relocate Strong phone and verbal communication skills, along with active listening. Full Fluency in German, both written and verbal (C1) Working level of English (B2) Previous experience working in the travel, airline, hospitality, or business travel industry is mandatory Work experience in a customer experience center is an advantage Good typing and computer skills (MS Office applications) Be organized, have decision-making and analytical skills Team player with a great attitude High school education The Offer Fantastic base salary for the market reality Dayshift option – Mo-Fr 09h-20h Nightshift option – Mo-Sun 24h-08h (higher paid) Enrichen your CV by working for a worldwide leading player of the industry Paid 3 month training which will specialize your knowledge Career development opportunities in a multinational company Relocation 14 nights hotel, flight reimbursement of 490BGN after 6 months