Dutch-speaking Customer Service Specialist (Search – Lisbon, Portugal (Ref 3)

Still in the Netherlands? This role is in Lisbon, Portugal and the move is paid for. 1406EUR month (x12) base. Where this job is To be clear before you read on: the job is in Lisbon, Portugal, not in the Netherlands. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people. What the move covers Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor. Reimbursement of flight ticket on the 6th month of work, up to 400EUR. Health Insurance since day 1 for small amount, free after 6 months Notes: Monday to Friday – 08:00AM to 08:00 PM (Rotational) Saturday and Sunday – 08:00 AM to 05:00 PM Days Off: 2 Days Rotational" our client What you'll earn in Portugal 1406EUR month (x12) base On top of the salary Accommodation Provided Flights Covered Private Health Cover Meal Allowance The role CloserHire supports a leading BPO player in the industry in their pursuit to increase their Dutch-speaking Customer Service Team for the world’s largest search engine. As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues. Day to day that means respond to customer requests via phone, email, chat, social media, and messaging channels. Provide pre-sales, general inquiries, and technical support. Maintain a consistent brand voice in both private and public interactions. Escalate issues to higher support tiers as needed. Collaborate with technicians to resolve help tickets. Manage an individual ticket queue and follow management direction. Review and provide feedback on help content. What you need English skills (B2) Based in Lisbon or willing to relocate previous CS / BPO experience is an advantage good PC skills fast decision-maker, with positive outlook be available to work flexible hours and days C1 level of Dutch Good The rest of the package You also get competitive base salary and benefits, fantastic relocation package to one of Europe’s most prestigious and “in” cities, private health insurance, enrich your CV by working for a major worldwide brand Multicultural Team, and modern office in an excellent location in Lisbon. Living in Portugal Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. How the move actually works Apply with your CV — we reply either way A 30-minute call with us, in your own language, to talk the move through honestly Interview with the company Offer, then we handle paperwork, flights and your first weeks in Portugal From applying to your first day on the ground is usually about five weeks. CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.